Privacy policy
Malkata House – Luxor, Egypt
At Malkata House, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you make a booking or interact with our website.
1. Information We Collect
When you use our booking system or contact us directly, we may collect:
Personal details: name, email address, phone number, nationality, passport details (if required by Egyptian law for check-in).
Booking details: dates of stay, room preferences, number of guests.
Payment information: credit card or payment details (processed securely through third-party providers such as Tab, PayPal, or your bank).
Technical data: IP address, browser type, and usage information (collected automatically through cookies or analytics tools).
2. How We Use Your Information
We use your personal information only for legitimate purposes, including:
Processing and confirming your booking.
Communicating with you before, during, and after your stay.
Meeting legal and regulatory requirements in Egypt (e.g., guest registration).
Improving our website, services, and guest experience.
With your consent, sending special offers, newsletters, or updates (you can unsubscribe anytime).
3. Sharing of Information
We do not sell or rent your personal information. We may share your data only with:
Payment processors (e.g., Tab Travel, PayPal, banks) to complete secure transactions.
Local authorities if required under Egyptian law (for guest registration).
Trusted service providers (e.g., IT, website, or booking system providers) strictly for operational purposes.
4. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. Payments are processed securely through certified third-party platforms, and we do not store your full credit card details on our servers.
5. Data Retention
We will keep your personal data only as long as necessary to fulfill the purposes described above, comply with legal obligations, and resolve disputes.
6. Your Rights
Depending on your country of residence, you may have the right to:
Access, update, or correct your personal information.
Request deletion of your data (where legally permitted).
Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at:
📧 [email protected]
At Malkata House, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you make a booking or interact with our website.
1. Information We Collect
When you use our booking system or contact us directly, we may collect:
Personal details: name, email address, phone number, nationality, passport details (if required by Egyptian law for check-in).
Booking details: dates of stay, room preferences, number of guests.
Payment information: credit card or payment details (processed securely through third-party providers such as Tab, PayPal, or your bank).
Technical data: IP address, browser type, and usage information (collected automatically through cookies or analytics tools).
2. How We Use Your Information
We use your personal information only for legitimate purposes, including:
Processing and confirming your booking.
Communicating with you before, during, and after your stay.
Meeting legal and regulatory requirements in Egypt (e.g., guest registration).
Improving our website, services, and guest experience.
With your consent, sending special offers, newsletters, or updates (you can unsubscribe anytime).
3. Sharing of Information
We do not sell or rent your personal information. We may share your data only with:
Payment processors (e.g., Tab Travel, PayPal, banks) to complete secure transactions.
Local authorities if required under Egyptian law (for guest registration).
Trusted service providers (e.g., IT, website, or booking system providers) strictly for operational purposes.
4. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. Payments are processed securely through certified third-party platforms, and we do not store your full credit card details on our servers.
5. Data Retention
We will keep your personal data only as long as necessary to fulfill the purposes described above, comply with legal obligations, and resolve disputes.
6. Your Rights
Depending on your country of residence, you may have the right to:
Access, update, or correct your personal information.
Request deletion of your data (where legally permitted).
Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at:
📧 [email protected]